Lost, Stolen or Damaged Arch Cards

If your Arch Card has been lost, stolen or damaged:

  1. Call 1-800-244-6227 immediately to report the card lost, stolen or damaged and have the card deactivated.
  2. Fully complete the following form and upload supporting documents which should include proof of purchase (activation receipt, purchase receipt, account summary, online purchase electronic receipt) and/or a picture of your damaged card.

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Supporting Attachments

Please upload documents or images which will illustrate and support your request. File types permitted: pdf, jpg, png, gif. NOTE: Large documents may take several minutes to upload and the size of each attachment must be less than 10MB.

P2W, Inc. NFP, McDonald’s Corporation, and its related companies and franchisees are not responsible for lost or stolen cards. Cards will only be replaced upon submission of acceptable supporting documents which may include activation receipt, purchase receipt, account summary, online purchase electronic receipt and/or a picture of your damaged card. For properly submitted claims, a new card will be issued for the remaining balance at the time of deactivation. Fraudulent claims will be prosecuted to the fullest extent of the law. Please allow 4 to 6 weeks for delivery of replacement card.

By selecting Submit, any information you provide to McDonald's and P2W will be used in accordance with McDonald's Privacy Policy and P2W's Privacy Policy. We may contact you regarding your submission.


By signing or typing my name below, I do hereby certify under penalty of law that the information provided by me above is true and correct, that I purchased or received the above-noted Arch Card as a gift and am the lawful holder of the card.

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